Customer Service Policy
Statement of Commitment
We are committed to providing professional and personalised service that makes Triple0 the medical recruitment agency of choice.
Objectives
- Our customers are extremely important to us and we strive to provide them with a service that not only exceeds that offered by any of our competitors but also far exceeds what our clients expect from us.
- Triple0 Medical Recruitment has the philosophy in place of developing and operating as a total team. It is important that every single member of our team offers this exceptional level of service to our doctors and clients, not just our sales team.
- Triple0 adheres to the RSCA Code for Professional Practice and complies with the RCSA Service Delivery Standard.
Andrew Arps
General Manager
1. Scope
This Customer Service Policy applies to all permanent, temporary and casual employees and nominated contractors of Triple0 Medical Recruitment.
2. Definitions
"Customers" includes all clients, past clients and potential clients of Triple0 including all hospitals, GP practices, doctors, other potential customers, Triple0 suppliers and Triple0 staff.
3. Responsibilities
3.1. GENERAL MANAGER’S RESPONSIBILITY
The General Manager has a responsibility to ensure that every employee receives the necessary training and thereafter provides the service required by Triple0 and expected by our customers.
They will support all under their direct control and will hold them accountable for their specific responsibilities.
3.2. RESPONSIBILITIES OF TRIPLE0 MANAGERS
To ensure that their own behaviour complies with this policy;
To ensure that their employees are aware of Triple0’s Customer Service Policy;
To take reasonable steps to prevent staff members offering service that does not meet the expectations of our Customer Service Policy;
To act to resolve customer complaints when they become aware of a problem, even if no complaint has been made;
To respond to complaints from customers quickly and effectively; and to ensure that all complaints are treated seriously, equitably and confidentially.
3.3. EMPLOYEE RESPONSIBILITIES
To ensure their own behaviour complies with this policy at all times;
To act to resolve customer complaints when they become aware of a problem, even if no complaint has been made;
To respond to complaints from customers quickly and effectively; and to ensure that all complaints are treated seriously, equitably and confidentially.